Return Policy
Thanks for shopping at BuildingToyStore.com
If you are not entirely satisfied with your purchase, we're here to help.
Our return policy is hassle free. You'll have a full 30 days to return our building toys if you aren't satisfied with them, for virtually any reason (for example, your kids don't like it, your girl friend / boy friend doesn't like it, or even your dog / cat / parrot doesn't like it).
Returns
To be eligible for a return, please contact our customer services team first and return the item with all parts and accessories and instructions in good condition.
Your item needs to have the receipt or proof of purchase (for example: your invoice, or PayPal trasaction ID.).
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
All the pieces fit nicely together and the colours and stickers are good.
The problem I have is now I’m building the final leg of the model that I’ve found there are 43 pieces missing so I can’t complete the model.
I’ve sent 14 emails with photos of the missing parts so far and there has been no response or replacement parts sent.
I’ve sent them via their website, directly to their email address and a link they sent me to use.
It’s all well and good to advertise on the website that they offer free supply of missing pieces or broken parts but actually doing it is another story.
I also purchased the Jetpower Optimus Prime model at the same time so I’m hoping I don’t have any missing parts to that.
I would not recommend purchasing items from this store.
Disappointed David
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