I purchased the Bumblebee model back in May 2024 and it’s been an enjoyable but slow build due to my work commitments.
All the pieces fit nicely together and the colours and stickers are good.
The problem I have is now I’m building the final leg of the model that I’ve found there are 43 pieces missing so I can’t complete the model.
I’ve sent 14 emails with photos of the missing parts so far and there has been no response or replacement parts sent.
I’ve sent them via their website, directly to their email address and a link they sent me to use.
It’s all well and good to advertise on the website that they offer free supply of missing pieces or broken parts but actually doing it is another story.
I also purchased the Jetpower Optimus Prime model at the same time so I’m hoping I don’t have any missing parts to that.
I would not recommend purchasing items from this store.
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All the pieces fit nicely together and the colours and stickers are good.
The problem I have is now I’m building the final leg of the model that I’ve found there are 43 pieces missing so I can’t complete the model.
I’ve sent 14 emails with photos of the missing parts so far and there has been no response or replacement parts sent.
I’ve sent them via their website, directly to their email address and a link they sent me to use.
It’s all well and good to advertise on the website that they offer free supply of missing pieces or broken parts but actually doing it is another story.
I also purchased the Jetpower Optimus Prime model at the same time so I’m hoping I don’t have any missing parts to that.
I would not recommend purchasing items from this store.
Disappointed David